1.0 Brief background to Community Feedback Mechanism

Aid is not a favour. It is your right.

Organizations are here to support you, but they can only do it well when they hear from you.

You have the right to:

1. Know what services are available
2. Speak up when something is wrong
3. See changes based on your feedback

This guide explains how you can use the 7477 National Hotline and other simple ways to share your concerns, so your voice is heard.

1.1. Objectives:

1. Know your rights : You should know the services you can receive like food, water, health and know that aid is always free.
2. Share feedback safely : You will learn simple ways to give your complaints, suggestions, or even thanks through the hotline (7477), suggestion boxes, online forms, or community meetings.
3. Understand what happens next: : Your complaints are taken seriously, and they lead to real actions and improvements in your community.

1.2. Key actionable messages:

1. Call to ask questions: You can call 7477 anytime to ask about services in your area. The call is free.
2. Share your feedback: If you are unhappy with any service or feel unsafe, call 7477. You can speak in your own language. Your call is private and free.
3. Use online or community tools: If you have internet, you can fill the Community Feedback Form.
   You can also share feedback through:
4. Aid workers should respect you: Aid workers must treat you with respect. No one should ever ask you for money or favours to give you help.
   If this happens, report it to 7477 immediately.
5. Your voice brings change: When you ask questions or give feedback, we listen. Your words help improve services in your community.
6. Provide short, concise and succinct description of intervention below:

A simple guide that shows community members how to get information about aid services and how to give feedback or complaints. It helps people know their rights and speak up when something is wrong.

1.3. Call to Action Messages:

• Call 7477 to learn more. Ask about the services available to you.
• See something wrong? Call 7477 or use the Feedback Form.
• Know your rights. Aid is free. If anyone asks for payment, report it

1.4. Collaborators

The following partners are imp

• National Orientation Agency (NOA),
• Civil Society Organizations NGOs,
• Ward Development Committees(WDCs)
• Youth groups